Introduction
Under the General Data Protection Regulation 2018, we have a duty to protect any personal information we collect from you. We take all reasonable and appropriate steps to protect data and maintain security standards to prevent unauthorised access to it.
This policy relates to how we use personal information that you may provide to us by accessing our website or by working with us.
Please read this privacy policy carefully and contact us if you have any questions or concerns about your privacy practices.
Owen Ryan Consulting and Coaching is the data controller.
You can contact us by emailing us at owen@owenryan.org
Contacting us
By contacting us through by phone or via email we will collect your name, phone number and email address. Once we are in dialogue with you, we may need to request further information about any work that you wish us to complete on your behalf. This is to help us to respond to your enquiry and so that we are able to provide a proposal for our service.
How we use personal information
We use personal information for the purposes outlined below:
To fulfil our work commitments and to provide you with our services:
Where requested by you, to provide you with a proposal for any of our services
To deliver our services to you according to our agreement
In the interest of providing the best possible customer service to you
To send invoices and collect invoice payments
To comply with our legal obligations
To respond and comply with requests for information from the police and government bodies
Where we have legitimate business interests:
To respond to client enquiries
To send invoices and collect invoice payments for work completed
To understand how we interact and what work we have done for you, so that we can provide you with services that are best suited to your needs
To provide you with information about services that we think you’d benefit from, by telephone or via email
Where we have your consent:
To provide you with information about services that we think you’d benefit from.
To provide the best possible customer service to you
To complete work that you have commissioned from us
Marketing
From time to time we may send you relevant information about our services that we think you may be interested in.
This will generally be in the form of email but could also be through social media platforms.
You can opt out of this, by contacting us at owen@owenryan.org
When do we share personal data?
Owen Ryan Consulting and Coaching works with independent associates who may be engaged in work on behalf of our clients all of whom are aware of our privacy notice. Where this is the case, they may need to access personal information on behalf of Owen Ryan Consulting and Coaching and to complete the work.
Where do we store and process personal data?
Owen Ryan Consulting and Coaching is based only in the UK. We do not share information outside of the UK.
How do we secure personal data?
Owen Ryan Consulting and Coaching takes all reasonable and ongoing steps to ensure the data security of its systems including password protection and email encryption.
How long do we keep your personal information for?
Client data is stored for the duration of the assignment and then after that in line with regulatory requirements for data storage. Data is not stored for longer than necessary and we take steps to cleanse our systems on a regular basis.
Your rights in relation to personal information
If clients wish to exercise their data subject rights, have any questions or concerns about our privacy practices, they can email owen@owenryan.org
This privacy notice will be updated on an annual basis to ensure it complies with up to date regulation.